Privacy Policy

1. Information We Collect

We may collect personal information directly from you when you interact with Haven & Wick. This may include:

Your name, email address, postal address, and phone number
Billing and payment details (such as credit/debit card information or UPI)
Order history, preferences, and account login information
Shipping details for you or gift recipients
Communication records (emails, messages, or inquiries)
Feedback, reviews, or survey responses

We may also automatically collect certain data when you browse our website, such as:

Browser type and operating system
Device identifiers and IP address
Date, time, and duration of your visit
Pages viewed and interactions with our website

This information helps us improve your experience and ensure smooth website functionality.

2. Why We Collect Your Information

We collect and use your personal data to:

Process and deliver your orders efficiently
Respond to your inquiries or service requests
Send updates about your orders and deliveries
Provide personalized recommendations and promotions
Conduct research and improve our product offerings
Prevent fraud, unauthorized access, or misuse of our website
Comply with legal and regulatory obligations

You may opt out of receiving marketing or promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

3. Sharing of Information

Haven & Wick does not sell or rent your personal information. We may share your data only in the following situations:

With trusted service providers: To fulfill orders, process payments, or deliver products (e.g., courier and payment gateway partners).
With affiliates or business partners: Only when required for legitimate operational purposes.
For legal reasons: If required by law, court order, or government authority to disclose certain data.
In case of merger or acquisition: If Haven & Wick merges with or is acquired by another business entity, your data will remain protected under this Policy.

All partners and third parties handling your data are required to maintain strict confidentiality and comply with data protection laws.

4. Cookies and Tracking Technologies

Our website uses cookies — small files placed on your device — to enhance browsing experience and analyze performance. Cookies help us:

Keep you logged in securely
Remember your preferences and shopping cart items
Measure website traffic and engagement
Deliver relevant promotions

Most browsers automatically accept cookies, but you can disable them in your settings. Please note that disabling cookies may limit some website features.

We may also use third-party analytics tools (such as Google Analytics) to understand usage trends. These tools collect non-personally identifiable data in compliance with applicable privacy standards.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. You may request deletion of your data at any time by contacting us at support@havenandwicks.com.

6. Data Security

We use appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. All sensitive information (such as payment details) is encrypted using secure protocols during transmission.

While we strive to ensure complete security, no system can guarantee absolute protection. You are encouraged to maintain confidentiality of your account credentials and promptly inform us of any suspected unauthorized use.

7. Your Choices and Rights

You have the right to:

Access and review your personal data held by us
Request correction or deletion of inaccurate information
Withdraw consent for marketing communications
Disable cookies through browser settings

To exercise any of these rights, please contact us at support@havenandwicks.com.

8. Mobile Privacy

When you access our website through a mobile device, we may collect information such as your device ID, IP address, and approximate location (if enabled). This helps us improve performance and provide personalized content.

You can control or disable location sharing in your device settings.

9. Third-Party Links

Our website may include links to other websites. Haven & Wick is not responsible for the privacy practices or content of such external sites. We encourage you to read their privacy policies before sharing any personal information.

10. Changes to This Policy

Haven & Wick may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated “Last Updated” date. Please review this Policy periodically to stay informed.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📩 Email: support@havenandwicks.com
🏠 Address: 11, Mahatma Gandhi Road, South Tukoganj, Indore, Madhya Pradesh 452001, India

We aim to respond to all inquiries within 2 business days.