TERMS AND CONDITIONS
This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”) and rules issued thereunder, and the provisions pertaining to electronic records in various statutes as amended by the IT Act. It is published in accordance with applicable laws, including the Consumer Protection (E-Commerce) Rules, 2020, which require the publishing of rules and regulations, privacy policy, and terms and conditions for access or usage of the website. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Introduction
Please read these Terms and Conditions (“T&C”) carefully. By accessing, browsing, or using www.havenandwicks.com (the “Website”), or purchasing any products (“Products”) offered by Haven & Wick (“Company”, “we”, “us”, or “our”), you (“user”, “customer”, or “you”) agree to be bound by these T&C.
Only persons who can enter into legally binding contracts under the Indian Contract Act, 1872, may use or transact on the Website. Minors may use the Website only through their parents or legal guardians. If you represent a business or organization, you confirm that you are duly authorized to act on its behalf.
The Company reserves the right to modify or update these T&C at any time by posting revised terms on the Website. Continued use of the Website after such changes constitutes your acceptance of the updated terms.
You may access the Website only for lawful purposes and are solely responsible for compliance with all applicable laws while using it.
Products
The Website offers for sale various products, including jar candles and related accessories (“Products”). By placing an order, you agree to the terms set forth herein. Products and any samples provided are for personal use only and may not be resold or redistributed without our consent.
We reserve the right to modify, discontinue, or change the availability of any Product at any time, without notice or liability. Prices and descriptions may change without notice. We make every effort to describe our Products accurately, but minor variations in color, scent, or packaging may occur. Product images are indicative only.
Customer Communication
By using the Website or placing an order, you agree to receive communications from Haven & Wick electronically — including transactional, promotional, or service-related messages — via email, SMS, or other channels as necessary.
Intellectual Property
All trademarks, brand names, logos, content, design, and layout appearing on the Website are the exclusive property of Haven & Wick. You may not copy, reproduce, modify, distribute, or use any material or Product design without written consent. Unauthorized use may violate applicable laws, including intellectual property and trademark laws.
Pricing, Payment & Delivery
Prices of Products are displayed on the Website and are inclusive of applicable GST. Delivery charges, if any, will be displayed at checkout.
Payments can be made via credit/debit cards, UPI, wallets, net banking, or cash on delivery.
Delivery usually takes 3–7 business days from the date of order confirmation. You will receive an email with tracking details once your order is dispatched. In case of unavoidable delays, we will notify you via email.
Account Responsibility
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. If you suspect unauthorized access, please contact us immediately at support@havenandwicks.com.
Haven & Wick reserves the right to refuse service, terminate accounts, or cancel orders at its discretion if these T&C are violated.
Use of Website
You agree not to:
- Use the Website for unlawful purposes or post harmful content.
- Attempt unauthorized access, interference, or data extraction.
- Upload or transmit viruses, spam, or defamatory material.
Haven & Wick reserves the right to remove any content that violates these T&C.
Limitation of Liability
The Website and Products are provided “as is” and “as available” without warranties of any kind. Haven & Wick disclaims all express or implied warranties, including merchantability and fitness for a particular purpose.
We will not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or Products, including but not limited to data loss, downtime, or third-party content access.
Indemnification
You agree to indemnify and hold Haven & Wick, its employees, affiliates, and agents harmless against any claims, losses, damages, or expenses arising out of your misuse of the Website, violation of these T&C, or infringement of any third-party rights.
Privacy
We respect your privacy and are committed to protecting your data. Please review our Privacy Policy, which explains how your information is collected, used, and shared.
Force Majeure
Haven & Wick shall not be held responsible for delays or failure in performance due to events beyond our reasonable control, including natural disasters, war, internet failures, strikes, or government restrictions.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.
Termination
We may suspend or terminate your access to the Website if we believe you have violated these T&C. Upon termination, all rights granted to you will cease immediately.
Contact Us
For any questions, feedback, or assistance, please contact us at:
📩 Email: support@havenandwicks.com
🏠 Address: 11, Mahatma Gandhi Road, South Tukoganj, Indore, Madhya Pradesh 452001, India
We strive to respond within 24–48 hours on business days.